We've got your back after the sale.

Dedicated support for every Wag'n Tails owner. Real people, real solutions, so you can keep your mobile salon or clinic running with confidence.

Submit a Request Call 1-800-513-0304

Support that feels like community

Your van is your livelihood. Customer Care is built to respond, coordinate, and follow through so you are never left guessing.

Real People

Our in-house care team handles tickets personally. Not a scripted call center.
Submit Anytime

Routine support runs 8 am to 5 pm EST, Monday through Friday. Send a request any time and we will pick it up in queue.
Call During Hours

Need help now? Call 1-800-513-0304 during business hours for immediate assistance.
Parts Ready

Order parts and supplies from the Wag'n Tails Parts Store when you need replacements fast.

Need Help?

We understand how much your vehicle means to you. Tell us what is going on and we will help you get back on the road as quickly as possible.

What happens after I submit the form?

Your request is logged and routed to our Customer Care queue. You will receive an email confirmation. A team member will review your submission and get back to you as soon as possible.

Is this a call center or real people?

Real people. Our in-house care team handles tickets personally, not a scripted call center.

What are your support hours?

Routine support is handled during business hours (8 am to 5 pm EST, Monday through Friday). You can submit the form anytime.

Are there other ways to contact you?

Yes. Call us at 1-800-513-0304 for immediate help during business hours. After hours, submit a request through the form so it is tracked for follow-up the next business day.

Where can I order parts and supplies?

Order parts and accessories from the Wag'n Tails Parts Store when you need replacements fast. For help placing an order, reach Customer Care Monday through Friday, 8 am to 5 pm EST at 1-800-513-0304 (option 3).

Do you offer vehicle training and owner resources?

Yes. Wag'n Tails offers comprehensive vehicle orientation and hands-on training so you are confident operating and maintaining your van. Owners also get access to resources and guides, plus ongoing Customer Care when you need support. See Business Support Services for branding, financing help, and growth resources.

What warranty coverage is available?

Wag'n Tails provides a five-year limited warranty covering material defects in workmanship on the upfit for the original purchaser (terms and exclusions apply). Full details are on our Warranty Information page.

How do I submit a warranty claim?

Submit a completed, signed Warranty Claim Form by mail to Wag'n Tails Mobile Conversions, LLC, 12633 Heather Park Dr., Granger, IN 46530; email customerservice@wagntails.com; or fax (574) 243-9833. Claims must be delivered within 30 days of discovering the alleged defect (see the warranty page for full timing rules). Get prior written authorization from Wag'n Tails before delivering a vehicle for warranty service. Download the claim form from Warranty Information.

Where can I find troubleshooting tips and how-to videos?

Explore helpful videos and common fixes on our YouTube channel. Seasonal maintenance tips (for example AC coil cleaning, vent screens, and anode rods) are also published on wagntails.com, and replacement parts are available in the Parts Store.

What details should I include in my request?

Share as many details as you can about the issue(s) you are experiencing. Include your van year/make/model and VIN when possible so our care team can help you get back on the road quickly.

Parts Store FAQs